Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations
Designation: Banking Operations Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer service To perform day to day operation, performance measurement and client management Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E.
What are we looking for? •Written and verbal communication • Ability to understand and analyze customer disputes, gather relevant information, and make informed decisions on dispute outcomes. • Ability to understand business processes to verify controls are effective, mitigate risks, and suggest changes to control descriptions as needed. • Analytically sound to take decisions on controls • Ability to understand Complex Documentation and legal language • Advanced Proficiency required in English Language to create documentation. • Perform assignments/deals/tasks • Should be able to take judgment calls and guide team members • Attention to details to analyze Gaps in control • Ability to review all written materials • Should be a self-starter, motivated and highly energized individual to compete the complexity of the process • Ability to interact with Clients on weekly calls and explain Issue Management process. •Fraud Risk Management • Minimum 7-9 years of experience in experience in Chargebacks or Disputes handling process. • Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards. • Knowledge of regulations like Banking Secrecy Act, USA Patriot Act, OFAC regulations etc. • Manages capacity, provides oversight, and serves as escalation point for analyst • Review for accuracy and provide inputs • Provides weekly/monthly/quarterly reporting • Coordinates with onshore team or stakeholder • Analytical Thinking • Communication / Presentation Skills • Multi-tasking / Time Management • Ability to Learn
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shiftsAny Graduation

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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