RCC Service and Support Area Manager
Apple
Sales & Business Development, Customer Service
Austin, TX, USA
Posted on Aug 8, 2025
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage and inspire – and that by focusing on the smallest of details and driving for excellence, we can drive the biggest impact. We are looking for an RCC Service and Support Area Manager to inspire teams to align to the vision of our Retail Contact Center (RCC) to achieve industry leading results. We are looking for a candidate who is passionately focused on driving results by creating an inclusive learning environment that delivers a best-in-class customer experience.