Senior Program Manager, Customer Journey Strategy
Apple
Operations, Customer Service
Sunnyvale, CA, USA
Posted on Aug 26, 2025
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare Digital is responsible for all support and service digital content, web assets, customer tools and apps, communities, analytics, SEO, and social media. Within the larger AppleCare Digital organization, we are responsible for a suite of applications including the Apple Support app on iOS and visionOS, getsupport.apple.com (http://getsupport.apple.com/), Messages for Business, the digital Interactive Voice Response (IVR) system and more. We’re seeking a strategic, customer-focused problem solver to join our team as a Senior Program Manager supporting our digital support and contact center transformation. This person will be a key architect of flawless, intuitive experiences across self-service, chat, and phone channels—ensuring every customer interaction is effortless, effective, and aligned to Apple’s values.