Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

None

Job Family:

Technical Support Services

Job Qualifications:

Skills:

Help Desk Support, IT Tech Support, Technical Support

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC’s IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently, we are seeking an IT Support Technician in Washington, DC. The selected candidate must be a US Citizen (without dual citizenship) and able to obtain a Public Trust Suitability clearance, per SEC requirements.

*** this position is targeted to go through the end of December 2025 with a possibility of extending longer term***

Duties:

• Troubleshoot issues with multiple mobile devices, including but not limited to: iPhones, iPads, Android

• Plan for obsolescence and decommissioning of Mobile devices in the environment

• MDM management with configuration profiles to manage active Apple devices, concentrating on current industry-led security protocols and standards

• Complete hardware and software repairs on non-functioning mobile devices

• Reset or change client's passwords

• Responsible for providing desk side and/or call center support to end users for complex issues.

• Escalation point for IT Support Tech level 1/2.

• Research end-user issues and develops a plan for remediation.

• Performs research and resolution support independently.

• Creates, updates and closes, incident and service requests with the IT service management system.

• Adheres to IT Processes and SOPs.

• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking.

• Participate in multiple projects, serve as endpoint of escalation for the Help Desk, application owners, and tier-3 support teams on issues related to the mobile device environment

• Create, maintain, and implement detailed documentation and maintain standard operating procedures for software upgrades, patching, etc.

• Install, configure, troubleshoot, and resolve incidents related to Mac/PC hardware, software

• Support secure operations by maintaining anti-virus, endpoint security applications and remediating vulnerabilities, security violations, and incidents within designated time constraints

• Document and track customer incidents and requests using the ServiceNow incident tracking/ticketing software system.

Required Experience:

• Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, with specialized experience supporting mobile devices

• Experience with Microsoft Intune for mobile device management and support

• Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing, computer workstations, computer hardware and software, productivity tools, applications and networking.

• CompTIA A+ certification may be substituted for 1 year experience.

The likely hourly rate for this position is between $32.30 - $43.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans