If you have a passion for working on projects, open to partnering with different departments, and thrives in a team environment, this could be a great opportunity for you. We are seeking a collaborative and team-oriented Business Analyst to join our Escrow department where collaboration is a key part of this role. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Business Analyst- Escrow Servicing in Mortgage Servicing, you will play a pivotal role in driving operational efficiency and change initiatives by leveraging data and process analysis and your work will involve uncovering patterns in data, producing insightful reports, and developing solutions that support business strategies. You will be expected to apply your knowledge of automation and data analytics to solve problems and enhance processes and your role will also involve collaborating with various teams, delegating tasks, and coaching others to ensure the successful completion of projects. Your decisions, guided by established practices, will have a significant impact on our short-term goals and your ability to think strategically, innovate, and build effective teams will be key to your success in this role.

Job responsibilities

• Work closely with team members and other departments (Customer Care, MSP, IT Developers, Internal and External Customers) to improve and create escrow statements.

• Ensure compliance with some particular regulations and manage any MSP enhancements impacting escrow.

• Support functions related to Taxes, Insurance, and Bankruptcy.

• Participate in Agile project teams, contributing to planning, execution, and review.

• Maintain a positive attitude and foster a collaborative work environment

• Assist in the design and development of solutions that support the implementation of business strategies, applying your strategic thinking skills to evaluate potential scenarios and risks.

• Contribute to cross-functional projects, coordinating efforts, sharing knowledge, and leveraging diverse perspectives to solve complex problems and drive organizational success.

• Offer insights and recommendations to team members, ensuring tasks and responsibilities are aligned with business objectives for efficient and effective outcomes.

Required qualifications, capabilities, and skills

• Strong ability to analyze data and create reports.

• Experience in projects, Jira, Agile, scrum, or waterfall frameworks.

• Experience in Business Analysis.

• Strong teamwork and communication skills and willingness to collaborate across departments and with diverse stakeholders.

• Familiarity with Agile methodology.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Positive attitude and commitment to team success.

Preferred qualifications, capabilities, and skills

• Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.

• Experience as a Business Analyst in financial services or escrow.

• Expertise in applying customer service skills to understand client needs and deliver tailored business solutions.

• Skill in utilizing conflict management techniques to resolve stakeholder issues and facilitate effective collaboration.

• Developing capability to craft clear and effective prompt writing to guide data analysis and ensure consistent outcomes.

• Competence in using AI tools to analyze business trends and support strategic decision-making.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans