Key Responsibilities

• Lead major technology projects for LED, including managing and administering Salesforce from start to finish.
• Work with teams across LED to improve how systems and processes work and ensure projects meet agency goals.
• Manage LED databases and systems, coordinating with staff and vendors to keep projects on track and functioning properly.
• Handle system permissions, fix user issues, maintain data accuracy, and train staff on how to use systems.
• Clean, combine, and analyze data to create reports and datasets that support leadership decisions.
• Review programs and systems for effectiveness, prepare annual reports, and coordinate with auditors on system reviews.
• Help implement new policies and support modernization efforts by coordinating meetings and participating in improvement initiatives.

Minimum Qualifications

• Bachelor’s degree in business administration, information systems, computer science, public administration, or a related field.
• Three (3) years of professional experience supporting or administering enterprise technology systems, business applications, databases, or analytics platforms in a complex organizational environment.
• Three (3) years of experience coordinating or supporting technology-related projects, including requirements gathering, stakeholder coordination, and system or process improvements.
• Experience supporting CRM systems or comparable enterprise platforms, including user access, workflows, security roles, or data quality management.
• Experience developing reports, dashboards, or datasets to support program management, performance measurement, or leadership decision-making.
• Ability to communicate effectively with technical and non-technical stakeholders and serve as a liaison among program staff, IT teams, vendors, and external partners.

Preferred Skills and Experience

• Hands-on experience as a Salesforce Administrator, including workflow configuration, user management, security roles, and system enhancements.
• Experience with business process mapping, workflow optimization, and change management.