Principal Product Manager

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Microsoft is a company where innovators come to collaborate, envision what can be and take their careers to the next level. This is a world of more possibilities, more innovation, more openness in a cloud-enabled world. The Business & Industry Copilots group is a rapidly growing organization that is responsible for the Microsoft Dynamics 365 suite of products, Power Apps, Power Automate, Dataverse, AI Builder, Microsoft Industry Solution and more. Microsoft is considered one of the leaders in Software as a Service in the world of business applications and this organization is at the heart of how business applications are designed and delivered.

We are looking for a Principal Product Manager to join our team!

This is an exciting time to join our group and work on something highly strategic to Microsoft. Microsoft Dataverse is the platform to securely store an enormous amount of data in a cost efficient, scalable and easily manageable way. This team builds a suite of microservices to get near real-time insights over your data in Microsoft BIC Customer Experience. You will be a part of a team of engineers who solve problems.

We’re looking for a Principal Product Manager to lead a critical, company-wide AI knowledge strategy for support that directly impacts our customers, helping them resolve support issues quickly, before they even of users. In this role, you’ll own the vision, roadmap, and execution of AI knowledge experiences—ensuring content is accurate, secure, complete, and actionable for both customers and support engineers. You’ll drive cross-company alignment and deliver intelligent, scalable features that power Copilot and other enterprise tools.

This is a pivotal opportunity to define how AI knowledge is created, trusted, and delivered at Microsoft—shaping one of the most strategic areas in the company’s AI future. If you thrive at the intersection of AI, product strategy, and enterprise impact, this is the role for you!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/project/program management or software development OR equivalent experience.
• 3+ years of experience shipping global products.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:

• This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor's Degree AND 10+ years of experience in product/service/project/program management or software development OR equivalent experience.
• Experience working in or with global support businesses is a plus.
• Experience designing and working with support and/or CRM systems is a plus.

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until August 25, 2025.

#BICJOBS

As a Principal Product Manager in this role you will create the AI knowledge strategy and features to improve the AI effectrfor security strategy and experience across the across the company leveraging key insights to drive foundational improvements to the support experience for our customers. Additionally you will be responsible for driving key improvements into the product to ensure we are a reference implementation of Dynamics. This role will leverage your product strategy to support the security experience.

• Own setting & executing product strategy for Microsoft Support experiences across multiple lines of businesses.
• Maintain working relationships with stakeholders across the company from the engineering groups, businesses, and the support organization.