At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.

If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.

The Small and Medium Business (SMB) segment within SME&C is at the leading edge of growth and transformation. It’s a tremendous growth engine for the company dedicated to bringing the Microsoft cloud to millions of SMB customers worldwide through scalable routes to market, growing revenue, market share and net new customers while enabling a high level of customer and partner experience.

Sales Leadership, Planning, and Collaboration

Leads fiscal year business planning for small and medium business (SMB) for Azure Solution Area, defining key details of SMB execution plans, ensuring key stakeholders are aligned to execution plans, and determining the resources and investments needed to support execution plans that lead to revenue growth across markets and customer programs.

Evaluates SMB segment performance against growth targets and is accountable for leveraging local market expertise to optimize return on investment (ROI) and spend. May request additional investments as needed to drive plan execution and impact revenue growth, customer acquisition, and expanding market share.

Accountable for delivering on revenue quotas as the business owner for Azure Solution Area by recommending the ideal mix of go-to-market (GTM) approaches to drive growth, defining sales engine targets, developing small and medium business (SMB) strategies that span multiple segments, managing sales engine and partner performance, and influencing investment decisions for SMB programs.

Orchestrates the execution of SMB growth plans with a team of cross-functional stakeholders and identifies local growth opportunities building the market around them to generate revenue. May directly support closing strategically valuable deals.

Shares LATAM market insights, leveraging small and medium business (SMB) assets, LATAM market expertise, marketing campaigns, and competitive insights, as well as an understanding of the voice of the customer and LATAM market digital maturity by segments to identify opportunities and customer plays that drive revenue growth and customer adds, via the optimal mix of partners and programs.

Proactively benchmarks data from LATAM markets against global data and applies expertise to gain insights that drive opportunity development. May share insights with internal stakeholders to petition for additional resources and/or investments.Manages a v-team (e.g., Global Partner Solutions team, partner and GTM team, worldwide team, and the Business Group) of internal cross-functional stakeholders across a multi-matrixed business.

Applies expertise in partner ecosystem(s) by customer segments, gains stakeholder buy-in for plan execution and sets expectations that drive alignment on business plans and improve sales revenue across markets and/or Azure Solution Area.

Defines performance targets, priorities, rhythm of business (ROB), and a governance model for evaluating progress on plan execution, holding others accountable, identifying gaps in plan execution, and taking corrective action as needed. Mentors and provides guidance to less experienced v-team members on executing strategies in concert with v-team stakeholders.

Drives action with counterparts across the business (e.g., Finance, Business Group Leaderships, Marketing, One Commercial Partner) and applies expertise in LATAM markets and competitors to identify growth opportunities, define strategies and optimal routes to market for achieving revenue targets, and develop and socialize best practices. Defines execution strategies, plan priorities, and key performance indicators (KPIs) for sales engines and partners closely with small and medium business (SMB) stakeholders to align on and improve execution plans.

Customizes and adopts sales sprint motions which includes data, alignment of partners, programs, incentives, and outcomes.

SMB Management

Evaluates customer and/or partner program performance across LATAM markets to predict likelihood of sustained or increased returns. Applies insights to influence investment decisions and optimize returns, identifies improvements to scale customer and/or partner programs across LATAM markets, and implements corrective action as needed to overcome obstacles. Leads a rhythm of business to share this information and relevant insights with internal and external stakeholders.

Gathers voice of customer and voice of partner insights to inform program evolution.Works with internal stakeholders to ensure continuity in the execution of customer and/or partner programs, and maintains an awareness of customer satisfaction and upcoming changes in business practices that may impact customer-partner engagement.

Serves as a point of contact for escalation of customer or partner issues, monitors LATAM market feedback on Microsoft, and makes changes to customer and partner programs and engagements as needed to improve satisfaction in doing business with Microsoft. Understands customer and partner satisfaction scores and insights and supports action plans to address areas of opportunities.

Engages with and influences internal and/or external stakeholders to gain buy-in and alignment on strategies and plan execution needs. Attends meetings with partners, distributors, and business leaders to discuss plans, progress, and next steps to drive revenue and performance across channels, markets, and/or solution areas. Defines new engagement models and shares best practices and expectations for utilizing engagement models to maintain alignment and positive rapport across stakeholders.

Manages small and medium business (SMB) business plans, key solution plays, and program offerings (e.g., incentives, local assessments and programs) across LATAM markets in alignment with One Microsoft culture to achieve joint outcomes, align internal virtual team (e.g., v-team) and internal and external (surestep) resources, manage investments. Works with virtual team stakeholders to identify needs for additional capacity or capabilities across LATAM markets, leads efforts to build upon and obtain required investments, and/or identifies partners to achieve revenue, consumption, customer acquisition, and business transformation targets.

Manages SMB segment growth and defines strategies for the expansion of cloud-based solutions offerings across LATAM markets. Shares thought leadership and best practices related to digital transformation internally and externally.

Shares insights from analyses of projected versus actual return on investment (ROI) for multiple customers and/or partner programs within LATAM markets with internal teams (e.g., Marketing, One Commercial Partner) to influence decision making related to programs' investment budgets and advocate for additional investments as needed to capitalize on high-potential opportunities and execute on strategies.

Proactively engages and supports cross-functional stakeholders' and leadership teams' needs across internal sales and marketing organizations to ensure small and medium business (SMB) segments and Azure Solution Area are represented in senior-level business discussions and planning.

Where appropriate, supports realization of deals that are complex, represent significant market share, and/or penetrate competitor's market share by working with Partner Solution Sales Azure team, and balancing these engagements with the management of a small and medium business (SMB) segment. May engage with Partner Solution Sales Azure team (SMB) together with channel partners to share insights about competitors in LATAM markets and collect feedback on capabilities to close on deals and acquire new customers.

Leads the evaluation of small and medium business (SMB) customer base across markets with virtual team stakeholders to understand growth opportunities in their LATAM markets, which customers are likely to invest in modernizing their business, which go-to-market offerings to activate, and to ensure partner recapture of expiring legacy end-customers to move their business to the cloud.

Refines global long-term strategies for securing new customers, identifying optimal solutions, and driving cloud solution provider (CSP) and other engines (e.g., vendor tele) expansion across LATAM SMB market. Challenges external channel partners and internal stakeholders to accelerate digital transformation and Frontier AI strategy in a collaborative manner to secure new cloud customers, and shares insights and best practices for driving cloud customer acquisition and growth via up-sell/cross-sell.

Required/minimum qualifications

• Bachelor's Degree in Business Administration, Sales, Marketing, Economics, Engineering, or related field AND 8+ years relevant Sales or Marketing experience with Information Technology products and/or services OR equivalent experience.
• Advanced English level with excutive communication skills.

Additional or preferred qualifications

• Bachelor's Degree in Business Administration, Sales, Marketing, Economics, Engineering or related field AND 10+ years relevant Sales or Marketing experience with Information Technology products and/or services OR equivalent experience.
• 10+ years relevant sales experience with Information Technology products/services.
• 4+ years experience managing others.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.