Our associates celebrate lives. We celebrate our associates.

This role is responsible for managing and administering SCI’s health & welfare plans, which includes medical, dental, vision, life insurance, voluntary plans, FSA, HRA, COBRA, but does not include time-off (STD, LTD, LOA, FMLA, etc) or the 401(k) plan. The position will be the primary vendor contact and manager of our benefit partners/insurers. Will also be responsible for researching, evaluating, and administering company benefit programs that attract and retain associates while ensuring compliance with all federal and state regulations. Functions as a liaison between vendors and associates.

JOB RESPONSIBILITIES

Benefits Administration

• Administers all aspects of SCI’s medical, dental, vision, life insurance, voluntary benefits, FSAs, HRA, EAP and point solutions (e.g., Accolade, 2nd.MD, Tria Health)
• Project manages all aspects of Annual Enrollment and ensures our Workday enrollment environment is accurate
• Acts as a Tier 3 resource for responding to associate inquiries received through the Company’s internal call center, which handles Tier 1 and 2 inquiries
• Reviews 2nd level benefits appeals and provides recommended resolution to Benefits Manager in accordance with company policies, procedures and federal and state regulations.
• Supports HR Directors and Business Partners on escalated associate issues that require issue resolution with 3rd party administrators.
• Coordinates delivery of communications, educations and earning materials from internal and external sources to drive engagement with SCI benefits
• Partners with HRIS (SCI uses Workday) on requirement gathering on new benefit interfaces integrating technical and functional.

Vendor Relationship

• Supervises audits and process for payment of invoices for each provider of benefit services in the positions area of responsibility
• Develops and maintains relationships with vendors, insurance carriers, third-party administrators who provide direct benefits customer support to SCI’s associates and managers.
• Assists in the creation and reviews business process requirements documents related to services by 3rd party providers.
• Analyzing and identifying trends with system interface issues to determine “root cause” and provide solutions to correct the issue.

Benefits Compliance

• Reviews weekly, monthly or annual reports and system interfaces to ensure enrollments are processed according to plan documents and federal/state regulations. Ensures that all exception/errors reports are worked and corrected in a timely manner.
• Responds to court orders, medical support orders and other required documents as they relate to Benefits programs.
• Maintains all records, files and historical documentation to ensure accurate and total compliance with SOX audit requirements.

Benefits Research and Analysis

• Performs special projects as assigned.
• Researches and analyzes SCI’s benefit programs and assists in the development of recommendations for development/implementation on new programs or offerings.
• This description is not an all-inclusive list of the essential functions or duties related to this job.

• This description is not an all-inclusive list of the essential functions or duties related to this job.

MINIMUM REQUIREMENTS

Education

• Bachelor’s Degree in Human Resources, Business or comparable degree

Experience

• Five (5) years of experience managing all H&W plans in a large complex environment

Knowledge, Skills and Abilities

• Strong knowledge of benefit terms and the laws and regulations (federal, state and local) related to benefit plans such as ERISA, COBRA, HIPAA, and the interrelationship of each
• Excellent interpersonal skills, oral and written communication skills and ability to work effectively with people at all levels of the company
• Ability to work in a team environment with a strong customer service focus, when necessary, must be able to work independently
• Knowledge and proficiency with PC applications including MS Office
• Detail oriented and demonstrated commitment to completing assigned responsibilities with a high level of accuracy and timeliness

WORK CONDITIONS

Work Environment

• Work indoors during all seasons and weather conditions
• Limited local and/or multiple location traveling required
• Comply with Corporate dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• May climb stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises