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Role Summary

As the Director of Network Assurance, you will be responsible for 24x7x365 Global Service Assurance operations teams responsible for incident, problem, event, and change management efforts for large enterprise customers.

Key point of contact for both local and international executive leadership for your function. Full responsibility for Customer Relations & Growth, Local Account Strategy/Service Delivery, & driving of all related policies, processes and outcomes.

Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinate daily operations, and resources. Key duties involve strategic planning, risk management, stakeholder communication, performance monitoring, and implementing operational improvements to deliver on program objectives.

As part of this role, you will serve as a Business Relationship Manager owning and leading the technical governance of the VBG Service Assurance practice with the overall goal of enabling and delivering Verizon Managed Network Services in the most efficient and effective way possible. This role will help Verizon demonstrate our value to customers by driving industry leading standards while governing our partners as they modernize, implement and operate solutions in the most effective way possible.

In this role, you will...

• Build and maintain relationships with vendor/partner leadership team and internal Verizon partner organizations in order to ensure the partner is able to deliver a quality MNS experience to customers

• Provide oversight to vendor Operational performance and lifecycle support of our most complex custom customers globally

• Oversee staffing, metrics, system access, IT strategy, and platform needs with the goal of meeting SLAs and performance objectives through strong business practices

• Drive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc.

• Create, communicate and execute process improvement strategies to exceed expectations of customer and internal business objectives

• Create and manage special projects and presentations as required

• Interface directly with Verizon and external C Level executives

• Implement strategies to improve productivity, reduce defects, and refine process effectiveness within ITIL framework

• Adhere to and enforce the Verizon Code of Conduct.

• Provide oversight to vendor Operational performance and lifecycle support of our most complex custom customers globally

• Drive escalations from Verizon Executive management across vendor Ops, Sales, Service Management, etc.

• Oversee programs/projects acting as the primary point of contact for the client or stakeholders, ensuring project goals are met, coordinate daily operations, and resources. Key duties involve strategic planning, risk management, stakeholder communication, performance monitoring, and implementing operational improvements to deliver on program objectives

• Dynamically prioritize projects and tasks

• Drive standardization and best practices

• Contribute to large and complex initiatives that contribute to End to End Architecture and Standard design, Technical Governance of Verizon Partner and Custom Solution Design

• Engage and create positive outcomes with senior stakeholders

Where you'll be working...
In this hybrid role, you'll have a defined work location of Ashburn, Virginia that includes work from home and three assigned office days per week set by your leader

The candidate should be motivated, highly responsible, logical and energetic with a focus on driving the business by focused client experiences that differentiate Verizon as the pre-eminent Global Managed Services solutions leader.

You must have...

• Bachelor's Degree or Ten years of relevant work experience

• Ten or more years of experience in a leadership role within NOC, SOC & Virtualization/Compute environments

• Experience in Data Center, Contact Center, and evolving technology support (ex. MEC, IOT, etc.) management

• Ten or more years of experience in the design lifecycle engineering of customer's networks to include designing, project work, partnering with Professional Services, and ownership of the Cloud Voice backbone

• Experience managing Global NOCs in both the US and India

• Experience handling high pressure customer-oriented environments with a focus on customer service.

• Experience leading teams in Managed Network Operations model (Managed voice and Data, and emerging technologies around Software Defined Networking and Virtualized Network Management)

• Network, Security and virtualization equipment knowledge

• Experience Project Management – Planning, Execution and Ongoing Monitoring

• Experience with matrix management and influencing diverse teams of initiative stakeholders

• Experience with a digital first strategy

• Experience leveraging automation technologies and building automation strategies into initiatives

Even better if you also have...

• Master's degree or MBA

• Ten years of experience leading a network assurance team exhibiting laser sharp focus on people and development.

• Exceptional Communication skills with the ability to seamlessly communicate with C Level executives

• Strong Business & Financial Acumen

• Exceptional Capacity Planning & Optimization ability

• Excellent Oral and Written Communication skills, as well as very strong critical thinking abilities.

• Model leadership behavior based on Verizon Leadership Capabilities

• Experience developing and managing KPIs and Metrics relevant to the delivery and day 2 support of Verizon Solutions

• Understand the products and solutions available from Verizon, Vendors and Partners and their relevant roadmaps

• Ability to think independently using and applying principles, theories, concepts and technologies.

• Strong leadership and team-building capabilities through experience in leading teams or projects to successfully achieve measurable results.

In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, stock incentive programs, up to 8 company paid holidays per year and up to 6 personal days per year, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.